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The Unified Communications Industry Blog

By the UC community
Category >> Contact Center
Nov 16
2009

Voyager Pro UC

Posted by eva@c2canalysis.com in VoIP , Unified Communications , OCS , C2C Analysis
eva@c2canalysis.com

LOCATION Santa Cruz, Calif – November 2, 2009 – Plantronics (NYSE: PLT) today expanded its growing portfolio of wireless headsets for Unified Communications (UC) with the new Plantronics Voyager PRO UC headset. Voyager PRO UC combines Plantronics' award-winning Voyager PRO Bluetooth headset with a plug-and-play Bluetooth USB adapter to deliver richer wideband audio on softphones along with Voyager PRO's superior noise and wind cancellation on both mobile phones and softphones.

Sep 01
2009

Four Key Areas for Data Protection in Your Contact Center

Posted by Dean Howarth in Untagged 
Dean Howarth
Author:  Brett Williams, Director of Product Management at Aspect We’ve all heard about the “mass hijackings” of consumer data that have occurred in recent years. Each case involved a serious security breach that resulted in the downloading (and subsequent misuse) of thousands of consumer records. While the main vulnerability in these types of cases has generally [...]
Aug 25
2009

How Serious Are You About Protecting Your Customer Data?

Posted by Dean Howarth in Untagged 
Dean Howarth
Author:  Brett Williams, Director of Product Management at Aspect Any way you look at it, protecting your customers’ data is just good business practice.  As a consumer whose friends have had their personal information compromised, I look at data protection simply as the right thing to do. But for companies that aren’t convinced they should make [...]
Aug 12
2009

Is it Really Possible for Everything in Your Contact Center to be Real Time?

Posted by Dean Howarth in Untagged 
Dean Howarth
Author: Brett Williams, Director of Product Management Last week, I wrote a bit about how workforce optimization can (and should) be used in conjunction with unified communications (UC) to support any contact center’s expert escalation strategy. After I posted my blog, I realized that I had left out another, extremely important use for this technology pairing [...]
Jul 28
2009

Impressing the Boss is Always a Good Thing

Posted by Dean Howarth in Untagged 
Dean Howarth
Author:  Jamie Ryan, CIO at Aspect There are certain infrastructure upgrades and decisions that you need to consider as you develop your unified communications (UC) strategy. One of the biggies is the use of Session Initiation Protocol (SIP) Trunking. For Aspect, SIP Trunking was a no brainer. Our company was looking at Microsoft® Office Communications Server 2007 [...]
Jun 22
2009

Getting Rid of Your PBX Can Be Liberating

Posted by Dean Howarth in Untagged 
Dean Howarth
Author:  Jamie Ryan, CIO at Aspect When I tell people that Aspect is the in the midst of a Microsoft Office Communications Server 2007 R2 rollout, they often ask me if we are really able to live without our PBX’s. Believe it or not, many times they look wistful when they ask the question. It’s almost [...]
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