Defining what UC really is not based just on end user functionality, but on implementation and support responsibilities that UC will create across the enterprise. David Zimmer has written the first in a series of articles that highlights a framework for what IT management's role really must include in helping an organization and it's various external business contacts migrate communications technologies to a UC environment.
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http://www.ucstrategies.com/unified-communications-strategies-views/its-real-role-in-enterprise-migration-to-uc.aspx
