According to a new study released by MarketsandMarkets, a global market research and consulting company based in the U.S., the market for the cloud version of UC (UCaas – unified communications as a service) is expected to grow from $2.52 billion in 2013 to $7.62 billion by 2018, at an estimated CAGR of 24.8% from 2013 to 2018. Telephony is the most used technology for now and will remain so in the next few years as well. The global UCaaS Telephony market is expected to grow from $0.87 billion in 2013 to $2.48 billion by 2018, at an estimated CAGR of 23.3% from 2013 to 2018. This is great news for channel partners offering UC solutions from the cloud.
Interestingly, the most significant growth comes from the collaboration area, reports the study. The UCaaS collaboration application market revenue is expected to grow from $540.74 million in 2013 to $1.75 billion by 2018, at an estimated CAGR of 26.5% from 2013 to 2018. Companies across all verticals are using UcaaS to integrate web conferencing, video conferencing, messaging, VoIP and presence. Use of cloud delivery and integration helps decrease front load capital cost as the applications are offered on a per seat basis, which enables businesses to scale communications easily and effectively, with the end results of reducing travel time and creating leaner business processes.
Most of the major UcaaS players identified in the report come as no surprise - Avaya, Cisco, Microsoft, Alcatel-Lucent, Interactive Intelligence, Siemens Enterprise Communications, Mitel, and NEC – although their inclusion in the list of Panterra Networks and CSC integrators did raise eyebrows. Perhaps reading the report will bring clarity on why the inclusion of these two organizations.
According to their press release, MarketsandMarkets have the report available for purchase at http://www.marketsandmarkets.com/Purchase/purchase_report1.asp?id=893
Authors: Lync Team
We have won a lot of projects with customers who were considering some of our competitors’ products. I took a closer look at what makes Lync a better solution for these customers, and what I found was that customers believe Lync stands above its competition because of features that are easy to use and the interoperation...
I’d like to share the story of how the Columbia National Police are using Microsoft Office Communications Server to improve police work and save money. The 150,000 police officers on the force work in a range of locations, from busy urban streets to isolated jungle villages. Prior to deploying their Microsoft solution, the organization used a Cisco IP telephony system for voice communications, and many police officers also relied on their personal mobile phones to keep in touch with each other. Officers had no way to see if colleagues were available for email or voice communications and frequently experienced poor audio quality on calls. The telephony solution was also expensive to maintain.
“Rural sites sometimes had no access to communications at all, and we had to travel to those areas to deliver news and orders,” says Jairo Gordillo, Colonel, Colombian National Police, explaining just how difficult communications could be. “Previously, we had to send a message from headquarters to a regional capital, and then that message would be sent by boat up a river, through a forest, and finally to the officer. That process took an entire day.”
In the process of replacing a portion of their telephony capabilities with Office Communications Server, the police force gained the ability to make use of instant messaging and rich presence information among nearly 18,000 officers. Many field officers equipped with laptops can make VoIP calls, view presence, or send an instant message right from their squad cars. “Officers are using our improved communications tools to prevent crimes by sharing intelligence about criminal activity, for example,” says Gordillo. “Using Office Communications Server 2007, we can locate and apprehend criminals more easily because we have real-time information about their movements. In some cases, we have also equipped officers with smartphones that have Office Communications Server 2007, which means they can locate and apprehend criminals on the move more effectively as well.”
The organization expects to save thousands of dollars annually on hardware costs and phone charges. It can also use the solution’s integrated video and audio conferencing functionality to provide additional employee training opportunities. The IT department has full control over the entire communications infrastructure, making it easy to manage. “We will save around $200 per computer or mobile device by using Office Communications Server 2007 because it will help us greatly reduce mobile phone costs.” Hardware costs, too, will be much lower. “We can easily manage all communications now because we have a single solution and single vendor for voice and email,” says Gordillo. “As a whole, this new solution helps our IT department do its job better and faster, just as it does for our police officers.”
This story impresses me because it highlights the value and importance of real time communications beyond the desk. The Colombian National Police officers are taking advantage of unified communications capabilities from Microsoft to fight crime. At the same time the organization is saving a lot of money compared to the telephony solution it replaced.