According to a new study released by MarketsandMarkets, a global market research and consulting company based in the U.S., the market for the cloud version of UC (UCaas – unified communications as a service) is expected to grow from $2.52 billion in 2013 to $7.62 billion by 2018, at an estimated CAGR of 24.8% from 2013 to 2018. Telephony is the most used technology for now and will remain so in the next few years as well. The global UCaaS Telephony market is expected to grow from $0.87 billion in 2013 to $2.48 billion by 2018, at an estimated CAGR of 23.3% from 2013 to 2018. This is great news for channel partners offering UC solutions from the cloud.
Interestingly, the most significant growth comes from the collaboration area, reports the study. The UCaaS collaboration application market revenue is expected to grow from $540.74 million in 2013 to $1.75 billion by 2018, at an estimated CAGR of 26.5% from 2013 to 2018. Companies across all verticals are using UcaaS to integrate web conferencing, video conferencing, messaging, VoIP and presence. Use of cloud delivery and integration helps decrease front load capital cost as the applications are offered on a per seat basis, which enables businesses to scale communications easily and effectively, with the end results of reducing travel time and creating leaner business processes.
Most of the major UcaaS players identified in the report come as no surprise - Avaya, Cisco, Microsoft, Alcatel-Lucent, Interactive Intelligence, Siemens Enterprise Communications, Mitel, and NEC – although their inclusion in the list of Panterra Networks and CSC integrators did raise eyebrows. Perhaps reading the report will bring clarity on why the inclusion of these two organizations.
According to their press release, MarketsandMarkets have the report available for purchase at http://www.marketsandmarkets.com/Purchase/purchase_report1.asp?id=893