Why Does Lync Beat the Competition?
Authors: Lync Team
We have won a lot of projects with customers who were considering some of our competitors’ products. I took a closer look at what makes Lync a better solution for these customers, and what I found was that customers believe Lync stands above its competition because of features that are easy to use and the interoperation...
Collaboration is a mindset
Authors: Avaya Insights
This week, Gartner issued a press release in support of their recent PPM and IT Governance Summit entitled "5 collaboration myths." Number one myth on their list? "The right tools will make us collaborative."
Perhaps this sounds heretical from someone working for Avaya, especially as we significantly increase focus on...
Thinking Big: Reflections of Days Past and Future Successes
Authors: Avaya Insights
Some of my fondest memories as a child were the many summer days I spent lying on my back looking up at the clouds, dreaming I was on stage like Paul McCartney or winning the Indy 500 like Mario Andretti (I always wanted to be a race car driver). The innocence of youth and the power of dreams led me to believe anything is...
Thank you 911, NENA 2011, and The Power of We™
Authors: Avaya Insights
As I'm sitting here, eating my Father's Day breakfast that my daughter Haley cooked for me, a day early, I'm reminded of the best father's day gift that I ever got from anyone. But it didn't come on Father's Day.
That gift was given to me by the 911 industry back in October of 2009. To make a long story short, I was lying on...
Guest Blog: Avaya at ACCE
Authors: Avaya Insights
Earlier this week, Avaya made a big splash at the ACCE event for contact center professionals in New Orleans - if fact, Avaya was the Platinum sponsor of the event. My collegue Jonathan Varman from Avaya Corporate Communications was there - here's his account:
Avaya at ACCE: Targeting the Last Mile of Customer Service...