Authors: Mike Gotta
In 2006, Andrew McAfee’s article on Enterprise 2.0, along with subsequent works, helped organizations think about how people use social software to more effectively share information and connect with one another. With an initial focus on tools (e.g., blogs, wikis), organizations undertaking “E2.0” initiatives began a long journ...
Authors: Murali Sitaram
This morning Cisco and EMC are announcing that they are teaming up to offer a Social Collaboration Platform for the Enterprise.
Authors: Lync Team
This blog is post #7 in the Ten Days of Office series to celebrate the one-year anniversary since the release of Office 2010 and provide you with tips and tricks to get the most from your Office experience. Tune in each week day for new tips and tricks!
June 9, 2011,
Yancey Smith, Director of Product Management, Lync
On the advent...
Authors: Julia White
I am thrilled to announce the Exchange ActiveSync Logo Program that helps IT Professionals manage mobile devices more effectively. Many of you rely on Exchange ActiveSync (EAS) to provide security and policy control to smartphones and slates that access your Exchange Server. Today, the Microsoft Exchange team is announcing a...
In this post I want to talk about one of our partners. Wonderware is a leading supplier of industrial software for manufacturing operations. Its solutions are used in approximately 125,000 plants worldwide. Wonderware recognized that many of its customers lacked efficient communications tools within their organizations. Kathleen Regan, Director of Strategic Alliances for Wonderware, says, “We have technology that can identify literally in microseconds whether a machine needs maintenance, but it might take hours for someone to decide whether to address the problem immediately or to wait a week. Those kinds of decisions have to be made by people, and industrial software doesn’t easily support decision-making processes.” Wonderware saw an opportunity to provide these capabilities within their products.
Instead of designing the capabilities itself, Wonderware worked with Microsoft to integrate Microsoft Office Communications Server 2007 R2 technology (now Microsoft Lync with the 2010 release) directly into its InTouch process control solutions. Now its customers have many new communications capabilities to help resolve issues quickly and minimize downtime at the production facilities. Presence information for key contacts appears directly on production control screens, and operators can start instant messaging sessions and audio and video conversations, as needed. With desktop sharing, operators can also share the control screen and even give control to a supervisor.
Key contacts with presence information are integrated directly into the InTouch process control screens.
Wonderware built in some really effective automation as well. When the process generates an alarm, the software sends an instant message to the operator and selected employees so that they can begin troubleshooting immediately. Operators can interface directly with the InTouch software from the chat window to pull diagnostic information from equipment and display to the other employees in the conversation. Participants can even control equipment directly from Communicator.
In this picture, the operator used the BOT to pull diagnostic information into the chat window and then initiated desktop sharing so the supervisor could see the InTouch control screen.
Because Wonderware can selectively implement particular Office Communications Server 2007 R2 components, it can more easily modify its industrial software. “This capability gives us room to provide a lot of added value with additional features and benefits in our own software,” says Regan. “It makes modifications much faster and easier than if we had to design the functionality ourselves.”
I really like this solution because I find it amazing how powerful the integration between communication tools and workplace software can be. Immediately getting the process control information to the people who can act on it will greatly reduce downtime. Wonderware is a great software company, so we are happy it chose to use Microsoft technology rather than developing its own solution. The APIs we provide with Office Communications Server and now with Microsoft Lync Server 2010 make it easy for our partners to integrate communications capabilities into their solutions so that they can focus on what they do best.
Product Manager, Microsoft Lync
I participated in the Exchange and SharePoint Online Services Live Chat on Tuesday, Feb 23rd. This event was a first for me. It added a new level of “interrupt-driven” to the usual IM and e-mail traffic that we deal with every day. It’s hard to provide deep technical information in an IM chat format, but I think we were able to ans...
Codelco, the world's largest copper mining company is 'All In' with BPOS! Today on the MS Online blog we are proud to provide a guest post by Marco Orellana, CIO of Codelco. You can also watch a great video interview between Marco and Chris Capossela, SVP of Microsoft Business Division. Codelco is a Chilean State owned copper mining company formed in 1976 with headquarters in Santiago. It is the largest copper producing company in the world with more than 18,000 workers and pre-tax profits of over $4 billion in 2009.
There is a great storyline's here with this customer win.
Codelco has taken advantage of the Microsoft Online 'deskless' product to provide email to mine workers who were once disenfranchised from IT because of cost. This is EXACTLY what Forrester analyst, Ted Schadler wrote about in last years report, "Tier Your Workforce To Save Money With Cloud-Based Corporate Email; Forrester Finds Customers Can Save “$1.3 Million Annually With Exchange Online Deskless Worker” Given the flexibility of the BPOS suite, customers can buy solutions that map to their needs. If you want just mail, Exchange Online is available. If you want just SharePoint, we'll support that as well. And if you have workers who need to participate in the flow of information and replace the 'bulletin board' in the break room, we can support a lighter weight solution for them via the deskless offering. NET.
They selected BPOS because as opposed to other solutions in the market, you don't under-buy for your core Information Workers with 'good enough' or over-buy for the task, deskless worker with huge inboxes, video, IM, etc. IT can meet business needs in a agile and cost effective way by managing all the workforce on one central system and bring the workforce together so they can focus on mining not stitching together IT across disparate solutions. Win-Win.
SYDNEY and ARMONK, N.Y., - ...
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