discussUC

The Industry Hub for Communications & Collaboration

Authors: Doron Aronson

Guest post from Hans Hwang, the Vice President of Collaboration within Cisco Advanced Services. He is responsible for driving services strategy for unified communications,Managing the Cultural Shift of Technology with Cisco Quad emerging technologies, video, and social software.

Some of the greatest technology innovations, such as holographic displays and supersonic flights, have...

Published in Cisco Collaboration

Authors: Debra Chrapaty

“Let’s dance!”

As a young executive working for the German media company Bertelsmann, I was part of a team that was asked to make some substantial organizational and technical changes in our New York City office. In mid-December we brought all the employees together for a big holiday party and end-of-the-project celebration....

Published in Cisco Collaboration

Authors: Julia White

I am thrilled to announce the Exchange ActiveSync Logo Program that helps IT Professionals manage mobile devices more effectively. Many of you rely on Exchange ActiveSync (EAS) to provide security and policy control to smartphones and slates that access your Exchange Server. Today, the Microsoft Exchange team is announcing a...

Published in Lync

Authors: Julia White

Severstal is one of Russia’s largest steel and mining companies.  With 92,000 employees in 10 countries, Severstal had been on Lotus Notes since 2003.  But as the company grew rapidly, Severstal was finding that it was difficult to integrate Notes with

Published in Lync

As part of the Real World Microsoft Online Services series, we spoke to Christian Kuttler, Director of Information and Communication Technology at Center Parcs, about replacing Google Apps with the Microsoft Business Productivity Online Standard Suite. Here's what he had to say:

Q: Tell us about the Center Parcs business model.

Kuttler: Center Parcs popularized the concept of a "short break" vacation experience. Each of our resorts provides an all-in-one getaway, combining luxury lodging with unique indoor and outdoor activities—set in the midst of beautiful forest acreage. From their rustic private cottages nestled in the woods, guests can explore nearby hiking trails and lakes, or stroll to first-class spas, restaurants, and shopping venues.

Q: What were the biggest challenges Center Parcs faced with Google Apps?

Kuttler: We welcome 36,000 guests each week to our resorts, so we need to provide employees with effective communication and collaboration tools. We initiated a proof-of-concept deployment of Google Apps to 250 of our employees. We found that a significant number of employees spent considerable time learning the Google Apps interface or compensating for deficiencies in the tools, which meant they had less time to create documents and manage projects.

Google Apps worked well for small teams creating documents that required simple formatting. But when our finance group needed to collaborate on a complex budget document, for example, Google Spreadsheets lacked the sophistication we needed, including all of the formatting shortcuts and analytics capabilities that we were accustomed to in Microsoft Office Excel. With Google Spreadsheets, the more complex the document, the more unstable it became.

Q: Why did you switch from Google Apps to Microsoft Online Services?

Kuttler: Given our direct experience in experimenting with it for more than a year, it was clear that Google Apps is simply not yet ready to be used as an enterprise solution. It lived up to the promise of discounted costs in the beginning, but it didn't deliver on long-term value; in fact, the cost in terms of lost productivity consumed any up-front savings we achieved by moving to Google Apps. After taking a closer look at the hosted solution from Microsoft, we recognized that it offered true value and gave us a stable, reliable platform for growth.

Q: What kinds of benefits have you seen since Center Parcs started using Microsoft Online Services?

Kuttler: When we used Google Apps, I had employees standing in my office saying that they'd given up, that they could not use the applications to complete certain tasks. Now that we've moved to Microsoft Online Services, I don't have that problem anymore. Through our use of the Microsoft Business Productivity Online Standard Suite, we've increased employee productivity by a minimum of 20 percent; we've achieved this by giving employees access to high-performance, on-demand tools so that they can work together to meet the needs of our guests.

You can read the full story online and we invite you to join our upcoming TechRepublic Webinar on October 14th to hear from other customer's like Center Parcs who found Microsoft a better fit for their business than Google Apps.

For more success stories like Christian Kuttler's at Center Parcs, read other real-world testimonials on our whymicrosoft website.

Published in Cloud Services
Thursday, 22 April 2010 11:31

Avaya Celebrating Earth Day

Avaya Celebrating Earth Day

Today, Avaya is pleased to join millions of people and businesses around the world in the 40th annual celebration of Earth Day. We take this day to consider and evaluate our own environmental sustainability and honor the importance of these issues to many of our stakeholders, including our customers, partners and employees.

Geoffrey Baird, our Sustainability Officer articulates the Avaya Sustainability journey, “I think the call for action for corporate sustainability continues to increase in strength and visibility around the globe. Our focus as a company is how we deliver and measure results so that we can play a leading role in helping our customers, partners and employees adapt to the many changes we're seeing in along economic, environmental and social dimensions."

There are a number of ways that we are engaging and highlighting Earth Day this year within our communities.

- EPA Climate Leaders program: I am proud to announce that we have recently become an official partner with the U.S. Environmental Protection Agency Climate Leaders Program. Here is a summary of the program for their website, “Climate Leaders is an EPA industry-government partnership that works with companies to develop comprehensive climate change strategies. Partner companies commit to reducing their impact on the global environment by completing a corporate-wide inventory of their greenhouse (GHG) gas emissions, setting long-term reduction goals, and annually reporting their progress to EPA. Through program participation, companies create a lasting record of their accomplishments and identify themselves as corporate environmental leaders."

- Avaya.com/green: This week we are very pleased to re-launch the section of avaya.com devoted to our sustainability program and we invite our stakeholders to check out the site for details of our program. Sections within the micro site include Sustainable Products and Solutions (product design, packaging, product operation and end of life management), Governance, Carbon Management and Employee Engagement Programs. I hope people will bounce over to that new site and check it out, it is pretty snazzy.

- Records Clean-up: we are undertaking a coordinated program at many of our largest locations around the world, in North and South America, Asia and Europe, to raise employee awareness about the secure and efficient disposal of documents via shredding and recycling. Employees have been asked to review their workspaces for non-essential records that are no longer required and recycle this material on location via additional recycling capacity that has been created for this event.

- Green Expos: Lastly, we have a number of green expos/events in EMEA, Asia and North America, with a mix of both internal groups and outside organizations coming into sites to share knowledge about local and global green issues. Often, these are led by a local green team, which consist of a cross-functional group of peers who partner together to make operations at their location run more efficiently, while also providing resources to help their colleagues work and live greener. Geoffrey Baird explains the importance of these teams thusly, "Green teams offer a meaningful way for employees to contribute to both Avaya and their broader communities, striking a nice balance globally and locally."

As we take today to recognize and feature our commitment to sustainability on this Earth Day, we want to emphasize that the goals of conserving resources and minimizing waste are paramount to the value we bring to our customers and our own operations 365 days a year.

In that light, Avaya is proud to be on a continual journey towards greater efficiency and sustainability and we hope our customers, partners, employees and other stakeholder will join us on that journey. As you know from this blog, we will regularly provide insight and updates on our work through avenues such as social media channels, this blog and on Twitter @greenavaya, or you can always reach out to us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Posted by Wilson Korol at 01:47 on April 22, 2010

Published in UC Vendors

Authors: Avaya Insights

A couple of quick hits on Avaya announcements this morning:

First and foremost, we announced new technologies to help employees in enterprise locations of all sizes more easily collaborate via voice, video and data with new Avaya Aura® branch and midsize enterprise solutions. Check out the news release here, which explains...

Published in Avaya-Voip
Wednesday, 16 February 2011 08:55

Dashing (and working) through the snow

Authors: Avaya Insights

It's been a tough winter here in the U.S. Northeast. Old Man Winter has been wreaking havoc with a series of major snowstorms that have have resulted in commuting delays, school closings, and business shutdowns.

Weather can cause a small business to experience losses in productivity if employees come into the office sick,...

Published in Avaya-Voip
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