discussUC

The Industry Hub for Communications & Collaboration

Collaboration - discussUC

Huawei Targeting Cisco in Telepresence Market Wednesday, 26 September 2012 03:39

Written by Jeffrey Burt, www.eweek.com

The networking competition between Cisco and Huawei is now moving into the immersive video conferencing space, where Huawei is looking to displace Cisco as the top vendor.

The Next Generation of Collaboration Is Here Wednesday, 12 September 2012 17:49

Written by Dean Howarth

 

 

At one time, collaboration meant sending emails or exchanging instant messages (IMs) with coworkers. Then, it broadened to include Web conferencing, shared workspaces, blogs, and wikis.

The fourth generation of collaboration is where unified communications (UC) comes into play, by bringing these tools and more together behind a single user interface – from presence, email, chat and calendar apps to voice calling, voicemail and conferencing – and making them accessible from nearly any device.

Today, UC is doing more than connecting coworkers for improved productivity. It’s providing businesses with the real-time capabilities they need to transform the experience they deliver to customers.

As a result, UC investments are becoming more strategic, not just directed at specific business units or departments. Instead, we’re seeing a “collaboration overhaul” – a transformation that’s driving a closer alignment between UC and business goals.

Collaboration overhaul through UC

You can learn more about UC in a webinar  featuring AT&T and Gartner.  The short video addresses how UC is being used as a valuable communication and collaboration tool to connect with customers and others in new ways – for example:

  • In the contact center UC solutions give agents “one-click” access to the right expert to quickly answer customer queries in real time.
  • In healthcare, there are telemedicine capabilities emerging that connect doctors and patients for video-based consultations.
  • UC applications are integrating with ERP, sales, customer relationship management applications to communications-enable business processes and streamline customer interactions.

When considering UC, organizations should consider: 

  • Deploying enterprise-class UC services and tools for more secure collaboration inside and outside the organization.
  • Optimizing the network to manage the bandwidth demands of video collaboration and social media.
  • How cloud-based UC services and hybrid solutions can complement on-premises systems.

If you are interested in learning more, I encourage you to put UC- More than Just “IM” on your calendar. You can also find out more about AT&T UC solutions and UC consulting services.

Is your business exploring new UC approaches to collaboration? What have you learned?

 

 

 

 

 

The Importance of Open Standards in Telemedicine Solutions Tuesday, 25 May 2010 00:38

Written by Collaboration Solutions in Industry Segments
By Andrew Graley

<a href="http://4.bp.blogspot.com/_yy0b-rkzp7Q/S_vppBjOUpI/AAAAAAAAAT0/xoCGcYEA-fA/s1600/Healthcare_PatientRoom_01.JPG" imageanchor="1" style="clear: right; cssfloat: right; float: right; margin-bottom: 1em;

Cloud Based Collaboration – Coming to Your B2B Partner Soon! Wednesday, 27 October 2010 01:25

Written by Collaboration Solutions in Industry Segments
By Bob Preston

I vividly remember my first week at Polycom about four years ago. I was orienting with the company in the West coast, Silicon Valley, corporate HQ and had spoken to a great job candidate on the East coast who would be one my first hires at the company. I thought it best to seal the deal with a

Unified Communications trends and predictions for 2011 Saturday, 08 January 2011 12:30

Written by Dean Howarth

C2C Analysis along with Microsoft and Jabra discuss the trends and predictions for Unified Communications with Sky Business News.

 

Innovation in Medical Collaboration Saturday, 12 June 2010 06:35

Written by Bob Preston
By Bob Preston

This week I had the opportunity to attend the Hammersmith Echocardiology Conference 2010 at Hammersmith Hospital near London, England. I was participating in the event along with my colleague, Andrew Graley, Polycom Healthcare Market Specialist for Europe, to support a session in which a surgeon performing open heart bypass surgery for a mitral valve repair was collaborating with a group of observing surgeons, medical students, and professors in a nearby conference center auditorium on the hospital campus.

Dressed in scrubs, Andrew and I were allowed to enter the operating room and observe while Dr. Prakash Punjabi of the Imperial College Healthcare NHS Trust skilfully performed the operation in an interactive procedure, all the while describing his steps, answering questions, and collaborating with the audience through Polycom’s HDX video conferencing (photo right)
and installed HD voice ceiling microphone array (circular shaped microphone in photo left). The HD Medical Conferencing solution was installed and supported by Multisense Communications. This unique open heart valve repair employs a number of leading edge surgical procedures, such as miniature heart-by-pass and manufactured cannula valve insertion, to repair a the mitral valve in degenerative or diseased heart of a patient.
During the session, the high definition video conferencing link broadcast and recorded from the operating room, while simultaneously showing patient vital signs data, echocardiogram ultrasound images, and HD close up views inside the patient’s heart from an endoscopic camera (photo left). Assistants in the operating room raised, lowered, or zoomed the HD “Eagle Eye” camera view of the operating table at the surgeon’s direction and easily switched the broadcast images between the endoscopic camera or ultrasound and vital sign monitors. Transmission to the auditorium was to another Polycom HDX video conference system via simple IP LAN connection with output to large sized projectors and monitors for audience viewing.

The procedure has been developed by Punjabi and his colleagues over the last six years, and is recognised as pioneering life saving operation. In his position, Dr. Punjabi, a fellow of the Royal College of Surgeons, is President of the European Heart Valve Repair Group and the Society of Thoracic Surgeons USA, Great Britain & Ireland, often travels about the globe to train other surgeons on the technique.

Partway through the procedure I left the operating room, got dressed back in my street clothes, and walked across the hospital campus to observe and listen in the classroom auditorium receiving the live broadcast. Another physician and professor of cardiology hosted the session in the auditorium and facilitated the conversation with questions directed at Punjabi in the operating room. The exchange was real time, dynamic, and highly interactive as the audience challenged Punjabi to explain his steps, assumptions, and applied theories as he performed the advanced procedure. The entire procedure and session from start to finish took about two hours.
Following completion of the surgery Dr. Punjabi also came into the auditorium where I had a chance to meet him personally. “The HD videoconferencing equipment allows detailed discussions of the case while the procedure is taking place” explained Punjabi. “This solution is an excellent illustration of the use of modern technology to demonstrate advanced surgical training and techniques which is enabling us to provide the best treatment to patients.”

It was an exciting day for me to experience firsthand the power of a healthcare collaboration solution in action. It was an enriching environment, harnessing the knowledge of a skilled surgeon and further stimulated by the inquisitive exchange and human interaction from a live audience. Such collaborative solutions have the ability to transform organizations in all industries by integrating into workflows and processes, in this case utilization with a life saving medical procedure.

The Last Meter Wednesday, 02 June 2010 02:30

Written by Dean Howarth

The Last MetreThere is a lot to consider when choosing the right peripheral devices for your UC deployment and although cost is one of the considerations, unfortunately it is typically the only consideration for most organisations.

Miller replaces Hagerty Monday, 10 May 2010 12:56

Written by Dean Howarth

Polycom, Inc. the global leader in telepresence, video and voice communications solutions, today announced its Board of Directors has named Andrew Miller president and chief executive officer, effective today.

Mr. Miller succeeds Robert Hagerty, who will step down as CEO, president, and chairman and is resigning from the Board. To facilitate a smooth transition, Mr. Hagerty will serve as an advisor to Mr. Miller and the Board. Concurrent with the CEO succession, David DeWalt, currently Polycom's lead independent director, will assume the role of chairman of the Board of Directors. The Board plans to appoint Mr. Miller to the Board of Directors shortly following this year's Annual Stockholders Meeting.

Mr. Miller, who joined Polycom in 2009 as executive vice president of Global Field Operations, has been successfully leading the Company's strategic initiatives to transform Polycom's go-to-market, build core strategic and service provider alliances, and launch the Polycom Open Collaboration Network.

"Andy Miller has been transformative in leading Polycom's shift to a more customer-centric execution model, which has already resulted in significant growth for the Company," said David DeWalt, Polycom chairman of the Board of Directors. "Andy's industry track record, proven leadership, and customer skills make him the ideal CEO to take Polycom to the next level. I also want to thank Bob Hagerty for growing Polycom from $37M to $1.1B over his 13 year tenure and for recruiting Andy to the Company, enabling this seamless succession."

"As the leading independent company in the fast-growing unified collaboration space, I believe Polycom is uniquely positioned to capture this significant market opportunity," said Mr. Miller. "Polycom has unbelievable employee talent at all levels of the organization, an amazing customer base, and a strong array of strategic and channel partnerships. With the same passion, intensity, and efficiency that has already produced better than planned results, I look forward to leading Polycom to greater customer intimacy and a stronger profit model. I want to thank Bob for his many years of excellent leadership."

"It has been an honor to have led such a talented group of directors, management members, and employees during my time at Polycom," said Mr. Hagerty. "Andy is a perfect successor to lead Polycom through its next phase of growth. I am truly proud of what we have achieved thus far, and I believe Polycom has a tremendous opportunity in the exciting collaboration market."

Mr. Miller has a 28-year proven track record in the video and networking industries. During his 11 years at Cisco, he held several senior leadership roles in Sales, Marketing, and Services. As CEO of Tandberg, another leading video solutions provider, he led the Company through a period of significant revenue and profit growth. Immediately prior to joining Polycom, he was global president of IPC Information Systems, a leading trading technology and network connectivity provider. Mr. Miller received his BS in Business Administration from the University of South Carolina. He is on the Board of Directors for BroadSoft, former chairperson for the Stanford Executive Education Program, and a former fellow at the Aspen Institute.

Mr. DeWalt joined the Polycom board of directors in November 2005 and is a technology industry veteran who currently serves as CEO and president of McAfee, Inc. Previously, Mr. DeWalt held various management positions at EMC, Oracle, and other leading software and technology companies.

Polycom will file a supplement to its proxy statement for its 2010 Annual Stockholders Meeting to reflect the above changes and that Mr. Hagerty is no longer a nominee for Polycom's Board of Directors.

Enabling Collaboration in Marketing Friday, 30 April 2010 01:18

Written by Bob Preston

Yesterday I had the pleasure of speaking at Aberdeen’s CMO Summit 2009 in San Francisco on the topic of enabling collaboration in marketing teams. It was a fun experience and the audience asked some great questions. In most organizations, marketing as a line of business (functional department) has one of the highest demands for effective collaboration due to the creative and iterative nature of every day work flows. Following is a quick synopsis of my presentation I gave yesterday to Chief Marketing Officers (CMOs) and marketing leaders from companies with some of the world's leading brands.

The organizational pressures of pushing both short term performance and long term brand building initiatives rest squarely on the shoulders of the CMO. Increased customer complexity in an age of new forms of media and social networking further add to the CMO's challenges. In addition, ever changing cultural and lifestyle choices among staff members and target markets makes the role of CMO one of the more hot seat executive positions in any company.

Further, strategic marketing initiatives in response to the pressures, complexity, and trends can often create fragmented marketing teams or “silos” which impact overall marketing department productivity by creating distance and communication barriers. The ability of marketing leaders to reduce distance barriers to enable collaboration and empowerment among staff members can ultimately lead to more streamlined marketing teams capable of faster decision making, better sharing and coordination of plans, goal setting and problem setting, and ultimately project option decisions, particularly in times of crises management.

Enter the importance of collaboration solutions for marketers – getting teams to work together closely on projects to achieve common goals. Voice and video conferencing, content sharing, and telepresence technologies can enable marketing teams to bust through silos and collaborate effectively regardless of their physical location. The application of collaboration solutions into marketing work flows can be in any number of everyday business processes including the following:
  • Global Team Meetings
  • Virtual 1:1s with CMO
  • Strategic Planning Sessions
  • Creative Process
  • Project and Event Management
  • Product Definition, Launch, and Life Cycle Management
  • Design Review and Approval
  • Editor and Analyst Briefings
  • Sales Training
  • Customer Demos and Presentations
  • Partner Meetings and Councils
The benefits and business value of effective collaboration are quickly apparent to the entire marketing organization at multiple levels: work flow, employees, partners, and company ROI. Benefits will flow down through the department in the form of sharpened marketing processes and efficiency, impressive innovation and creative thinking, better decision making and moral levels of employees. Customers and partners will be more loyal due to tighter relationships with your team. The company as a whole will also see results with a faster time to market on new products and initiatives, reduced costs and carbon footprint, and ultimately increased shareholder value.

Put collaboration tools in place for your marketing organization - you will clearly see enhanced efficiency, productivity, and creativity leading both short term performance and long term results!

Greetings Wednesday, 21 April 2010 12:33

Written by Dean Howarth

I’d like to introduce myself as one of the newest bloggers on the Avaya site. My name is Daryl Page, and I am the managing director for Avaya’s hospitality vertical solutions. I’m responsible for the overall definition, management and delivery of the Avaya strategy in these markets. My background includes several years at EDS, as a client industry executive and VP of CRM solutions practice, as well as a partner at PricewaterhouseCoopers as a consultant for more than 15 years.

On the blog, I will be outlining our strategies in hospitality, and sharing experiences my team has around the innovative solutions we provide for hoteliers. We’ve assembled a team wakes up every day thinking of ways we can serve these vertical markets better. The team includes an interesting mix of technologists as well as folks with industry-specific backgrounds from hospitality and retail. Every now and again, I’ll turn over the reins to a team member to provide a different focus on what we’re seeing in the market.

One of the most exciting solutions we have to offer the hospitality market right now is our Guest Media Hub (“GMH”), a touch-screen in-room guest device. We’re one of the only companies offering a product that’s designed from the ground up to be placed in a guest room. It offers a rich multimedia experience, and gives hoteliers an opportunity to increase RevPar while also decreasing costs. We’ll have some great announcements very shortly on some of the first hotels to use the device.

Please feel free to comment directly on the blog, and you can also follow us on Twitter™ at (http://twitter.com/avguestmediahub). You can also reach me directly via email; darylpage at avaya dot com.

Page 1 of 3
Joomla SEF URLs by Artio